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Effective Listening
Course details
Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few working professionals have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening [such as distractions!], and develop behaviors that will allow you to become a better listenerand a better colleague, mentor, and friend.
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Certificate of Completion
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Instructors
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Brenda Bailey-Hughes
LinkedIn Learning Author at LinkedIn
Brenda Bailey-Hughes is a Kelley School of Business senior lecturer who coaches executives on communication.See more See less
As a faculty member of the nationally ranked Kelley School of Business at Indiana University, Brenda teaches undergraduate communication courses, Kelley Direct MBA consulting and global leadership courses, and works on the Executive MBA partnership program between Kelley School of Business and Sungkyunkwan University in Seoul, South Korea. Professor Bailey-Hughes is an advocate of teaching global perspectives in the business environment and is a licensed mentor for students and business professionals seeking to improve their international competencies.
Brenda is a sought-after speaker who regularly presents at conferences and workshops on a variety of topics, including change management, presentation skills, intercultural communication, influential communication, and customer service. As co-owner of Team Performance, a consulting and training company, Brenda specializes in communication training and has coached many executives from Fortune 500 companies.
Brenda has a Master of Arts degree in Organizational Communication and Professional Development. -
Tatiana Kolovou
Faculty @Kelley School of Business | Instructor @LinkedIn Learning | Owner @Ethos Fitness
Tatiana Kolovou is faculty member at the top-ranked Kelley School of Business at Indiana University.See more See less
She came to the United States as an "academic immigrant" from Athens, Greece. Now she teaches business communication and cross-cultural effectiveness. Tatiana consults with executives and teams at large companies to develop effective communication skills for the global enterprise.
Skills covered in this course
- Active Listening
Viewers of this course
1,162,248 people watched this course
Contents
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Introduction Introduction
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Improve your listening skills57s
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Getting the most out of the course1m 36s
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1. Assessing Your Listening Skills 1. Assessing Your Listening Skills
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Five skills for improved listening3m 4s
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Recall details2m 16s
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Understand the big picture2m 29s
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Evaluate content2m 54s
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Attune to subtle cues3m 19s
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Listen with empathy2m 57s
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When and how to listen5m 27s
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2. Challenges to Listening 2. Challenges to Listening
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Getting distracted by internal noise5m 4s
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Multitasking3m 1s
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Paying attention to delivery3m 45s
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Overwhelming yourself with information2m 33s
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Responding inappropriately5m 3s
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3. Effective Listening Behaviors 3. Effective Listening Behaviors
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Effective listening behaviors1m 3s
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Clarify your role2m 28s
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Use nonverbal cues3m 37s
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Allow silence2m 32s
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Paraphrase what was said1m 53s
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Match emotions2m 37s
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Effective listening in action2m 46s
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Conclusion Conclusion
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Setting listening goals3m 15s
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Whats included
- Practice while you learn 2 exercise files
- Test your knowledge 5 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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