- organizations, groups, and individuals that can affect or be affected by a firm's actions
- internal stakeholders -employees [executives, managers, & workers], stockholders and board members
- external stakeholders - customers, suppliers, alliance partners, creditors, unions, communities, governments at various levels, and the media
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philanthropic responsibilities-corporate citizenship
ethical responsibilities-do what is right, just, and fair
legal responsibilities-laws and regulations are society's codified ethics; define minimum acceptable standard
economic responsibilities- gain and sustain competitive advantage