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Terms in this set [92]
regionalized
Aton Motors, an automobile manufacturer, establishes its manufacturing units in Argentina because of the low cost of the metal used to make automobile frames. In this scenario, Aton Motors has _____ its operations.
The SDLC model develops an entire system at once, whereas XP uses incremental steps to improve an information system's quality.
Which is a difference between the systems development life cycle [SDLC] and extreme programming [XP]?
Self-sourcing
____ can help reduce the backlog in producing information systems and improve flexibility in responding to users' information needs.
False
The systems development life cycle [SDLC] model is appropriate in situations when the problem under investigation is not well defined.
multichannel
In the _____ sales channel, a customer uses only one channel of a given business to purchase an item, including in-store, on a cell phone, or on the company's Web site.
activities to support customers after the sale of products
In a value chain, service involves _____.
sell directly to consumers
Companies exclusively using business-to-consumer [B2C] applications:
ebXML allows Web browsers to select only the data requested in a search
In the context of trading partner agreements, which of the following is true of electronic business Extensible Markup Language [ebXML]?
MNCs deliver products and services across national borders
Which of the following statements is true of multinational corporations [MNCs]?
tribes
One pillar of hypersociality involves focusing on _____, which are based on group behavioral characteristics.
concentrate on selling products to generate profit.
A similarity between e-commerce and traditional commerce is that both:
helps maintain control of market needs around the world
In a global information system [GIS], high coordination:
It leverages the power of telecommunications
Identify one advantage of multichannel retailing.
transnational
Foreign exchange systems that allow traders and brokers from around the world to interact are an example of information systems that support a[n] _____ structure.
Increased company profits
Which benefit of an information system is categorized as a tangible?
multichannel
In the _____ sales channel, a customer uses several channels in order to buy an item.
do not have a physical location to help maintain current customers
Service and support are more important in e-commerce than in traditional commerce because e-commerce companies _____.
A system's quality is improved by addressing major issues that have not been examined before.
Which statement is true of extreme programming [XP]?
False
E-commerce is a subset of social commerce. [T/F]
True
For
a business that is properly using a social media information system, the system can generate information about what competitors are doing.
[T/F]
group buying platform
Buyline is an e-commerce Web site. It has come up with a promotional offer where buyers get a 60 percent discount on refrigerators if a minimum of 100 buyers agree to buy the product within 24 hours of the offer being announced. In this case, it is evident that BuyLine is a _____.
standardized software and hardware are not always feasible
While deciding the type of information-sharing technology that a company will be using for its global network, the company's information system manager should keep in mind that:
Outsourcing
Which of the following approaches for developing information systems increases the risk of leaking confidential information to competitors?
transnational
In the context of the types of organizations that do business across national borders, the architecture of the global information system [GIS] in a[n] _____ structure requires a higher level of standardization and uniformity for global efficiency, and yet it must maintain local responsiveness.
that it has a narrow focus, which might limit future development
One shortcoming of rapid application development [RAD] is _____.
hypersocial organizations
Social media information systems play a major role in fostering _____.
False
Normally, a task force for the planning phase of the systems development life cycle [SDLC] includes only representatives from the IT department and the top management. [T/F]
maintenance
During the _____ phase of the systems development life cycle [SDLC], a team assesses how a system is working and takes steps to keep the system up and running.
A prototype might not reflect the final system's actual operation and, therefore, could be misleading.
In the context of information systems, which is a disadvantage of prototyping?
spot leasing
Search engines and directories offer space that companies can purchase for advertising purposes. This process is called _____.
False
Creating a help desk to support users is an important task in the implementation phase of the systems development life cycle [SDLC]. [T/F]
True
Service-oriented architecture [SOA] advocates that core business functions and the dynamic functions that change all the time should be decoupled. [T/F]
It incorporates varying viewpoints from different functional areas of an organization to help ensure that collected requirements for an application is not too narrow or one-dimensional in focus.
Which is an advantage of the joint application design [JAD] approach?
reduces the difficulties caused by the differences in accounting procedures.
In the context of a global information system, consolidated global reporting is a crucial tool for managing overseas subsidiaries because it:
Improved telecommunication systems have increased its attractiveness.
Which statement is true of offshore outsourcing?
It is easier to modify a prototype than a complete system.
In the context of information systems, which is an advantage of prototyping?
It facilitates communication between headquarters and subsidiaries in other countries.
Which statement is true of a global information system [GIS]?
False
Group buying platforms constitute one category of mobile marketing. [T/F]
False
Social commerce is a type of e-commerce that is influenced primarily by radio and television advertising. [T/F]
They are supported by short-range wireless communication technologies.
Which of the following is true of mobile commerce [m-commerce] applications?
False
Establishing evaluation criteria causes excessive subjectivity during the systems development life cycle [SDLC] process. [T/F]
e-cash
Jack is a gamer, and every time he plays at a gaming center, he pays five dollars using a card that he recharges electronically every week. It is evident that Jack uses _____ as the mode of payment.
It increases sales opportunities.
Identify an advantage of a cross-channel sales strategy.
include customers, contractors, and suppliers
In the context of an organization's information system, external users _____.
True
One of the advantages of prototyping is that modifying a prototype is easier than modifying a complete system. [T/F]
True
Information system projects are often an extension of existing systems or involve replacing an old technology with a new one. [T/F]
Suppliers noting inefficiency in the inventory control procedure
In the context of the planning phase of the systems development life cycle [SDLC], which is an example of an externally identified problem?
the solution is transferred from paper to action, and a team configures the system and procures components for it
During the implementation phase of the systems development life cycle [SDLC], _____
False
Recommendation web sites are not allowed to offer incentives to individuals for sharing information about their purchases. [T/F]
True
Kickstarter is an example of a participatory e-commerce site. [T/F]
SDLC model [systems development life cycle]
suitable for an information system that needs to be designed from scratch
Phase 1: planning
systems designer must define the problem the organization faces, taking care not to define symptoms rather than the underlying problem
Formation of the Task Force
Should consist of representatives from:
-Different departments
-Systems analysts
-Technical advisors
-Top management
Involves collecting user feedback and working toward getting users involved from the beginning
JAD [joint application design]
an advantage of the _______ approach is that it incorporates varying viewpoints from different functional areas of an organization to help ensure that collected requirements for the application are not too narrow and one-dimensional in focus
economic feasibility
assesses a system's costs and benefits
technical feasibility
is concerned with the technology that will be used in the system
operational feasibility
the measure of how well the proposed solution will work in the organization and how internal and external customers will react to it
Operational Feasibility
The major question when conducting ____________ __________ is whether the information system is worth implementing.
scheduling feasibility
is concerned with whether the new system can be completed on time
legal feasibility
is concerned with legal issues, including political repercussions and meeting the requirements of the Information Privacy Act.
Phase 2: Requirements Gathering and Analysis
analysts define the problem and generate alternatives for solving it
-the structure systems analysis and design approach [SSAD]
-the object-oriented approach
Two major approaches to the analysis and design of information systems:
object-oriented approach
combines process and data analysis, and the line between analysis and design is so thin that analysis and design seem to be a single phase instead of the two distinct phases
SSAD approach
treats process and data independently and is a sequential approach that requires completing the analysis before beginning the design.
Phase 3: design
analysts choose the solution that is the most realistic and offers the highest payoff for the organization
design phase
during the _______ ________, analysts choose the solution that is the most realistic and offers the highest payoff for the organization
-helps in gathering system requirements
-helps to determine system requirements
-determines a system's technical feasibility [a prototype can
show users that a particular task can be done].
-Sells the proposed system to users and management using a selling prototype
purposes for prototyping
-Method for investigating an environment
• Reduces the need to train information system users and costs
• Increases the system's chance of success by encouraging users' involvement
• Allows easy modification
• Improves documentation and
communication
Advantages of prototyping
-Requires excessive support and assistance from users and top management
• May not reflect the final system's actual operation
• Misleading; working prototype may convince team the final system will work
Disadvantages of prototyping
Phase 4: implementation phase
the solutions is transferred from paper to action, and the team configures the system and procures components for it
-acquiring new equipment
-hiring new employees
-training employees
-planning and designing the system's physical layout
-coding
-testing
-designing security measures and safeguards
-creating a disaster recovery plan
tasks in the implementation phase
localization of a Web Site
some companies create separate Web sites for each country in which they do business
-flexibility in responding to competitors in different countries and markets
Ability to respond in one country to a change in another country
-ability to maintain control of market needs around the world
-ability to share and transfer
knowledge between departments and international branches
-increased efficiency and effectiveness in meeting customer's needs
-reduced operational costs
high coordination in a global information system has these advantages:
multinational corporations [MNCs]
are organizations with assets and operations in at least one country other than their home country.
multinational structure
production, sales, and marketing are decentralized, and financial management remains the parent company's responsibility
global structure
uses highly centralized information systems
international structure
operates much like a multinational corporation, but subsidiaries depend on headquarters more for process and production decisions
transnational structure
the parent company and all the subsidiaries work together in designing policies, procedures, and logistics for delivering products and services to the right market
True
The architecture of the GIS in a transnational structure requires a higher level of standardization and uniformity for global efficiency, and yet it must maintain local responsiveness
increased bandwith
the reduced cost of communication and _____________ _________ have made offshore outsourcing more attractive for all types of organizations
True
The value chain is really about understanding what aspects of an organization's business add value for customers and then maximizing those aspects [T/F]
Business to consumer [B2C]
Companies sell directly to consumers and supplement traditional commerce with ecommerce
Business-to-business [B2B]
Involves electronic transactions between businesses
Consumer-to-consumer [C2C]
involves business transactions between users, such as when consumers sell to other consumers via the Internet
Consumer-to-business [C2B]
applies to any consumer who sells a product or service to a business on the internet
Government-to-citizen [G2C]
tax filing, online voter registration
Government-to-business [G2B]
Sales of federal assets, license applications and renewals
Government to government [G2G]
disaster assistance and crisis response
government-to-employee [G2E]
e-training
multichannel
A customer uses one channel of a given business to purchase an item, including in-store, on a cell phone, on the company's Web site, social media channels, comparison shopping engines, third-party marketplaces, other companies' Web sites, and so forth.
[channels are not connected to one another]
[channels are in competition with one another]
cross-channel
a customer uses several channels in order to buy an item
omnichannel
This strategy seeks to integrate the physical stores, the Internet, and mobile technologies.
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