How do I know what version of WFM I have?

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Workforce Management Designed for the Modern Workforce
Workforce Management Vendor
Expert Partners, Accelerated Results
WFM Back-end Components Support
WFM GUI/Configuration & Database Utilities I User Interface Support
WFM Web Agent User Interface Support
WFM Web Server Components Support
WFM Web Supervisor User Interface Support
Supported Browsers
Supported Database/DB Clusters
Supported Virtualization Platforms
IPV6 Support for Common Interfaces
IPV6 Support for Additional Interfaces
Prerequisites
Workforce Management - Prerequisites
Which version of Windows Management Framework is installed?
How to check the PowerShell version?
How to install WMF 5.1 on Windows 10?

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How do I know what version of WFM I have?

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WFM Back-end Components Support

Notes:

For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.

OS Family	Operating System	Release	Conditions
Windows	Windows Server 2008	8.0 - 8.5.1
Windows	Windows Server 2012	8.5+
Windows	Windows Server 2016	8.5.2+	Starting with 8.5.210.01.
Windows	Windows Server 2019	8.5.2+	Starting with the following: WFM Server 8.5.217.01 b1 WFM Builder 8.5.217.00 b2 WFM Daemon 8.5.218.00 b1 WFM Data Aggregator 8.5.217.01 b2

WFM GUI/Configuration & Database Utilities I User Interface Support

Notes:

8.1+: 32-bit and 64-bit. Supported in all versions. Database Utility will also run on both x32- and x64-bit versions.
8.5.1: WFM Configuration Utility was removed from the product. WFM Database Utility will only run on x64-bit versions.

OS Family	Operating System	Release	Conditions
Windows	Windows 10	8.5.203	WFM Database Utility Only
Windows	Windows 8	8.5.100 - 8.5.101	Compatible, native mode on WFM Web and WFM Database Utility only.
Windows	Windows Server 2008	8.0 - 8.5.1
Windows	Windows Server 2012	8.5.1+	WFM Database Utility Only
Windows	Windows Server 2016	8.5.2+	WFM Database Utility only, starting with 8.5.210.
Windows	Windows Server 2019	8.5.2+	Starting with WFM DB Utility 8.5.218.07 b4

WFM Web Agent User Interface Support

OS Family	Operating System	Release	Conditions
Windows	Windows 10	8.5.2+	Starting with 8.5.203.
Windows	Windows 7	8.1 - 8.5.0
Windows	Windows 8	8.5.1 - 8.5.202

WFM Web Server Components Support

Notes:

An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC.
For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.

OS Family	Operating System	Release	Conditions
AIX	AIX Power PC 64-bit (AIX 5L for POWER) 7.1	8.1 - 8.5.1
Linux	Red Hat Enterprise Linux 6	8.1.1
Linux	Red Hat Enterprise Linux 7	8.1.1+
Linux	Red Hat Enterprise Linux 8	8.5.2+	WFM Web, starting with 8.5.219.49
Solaris	Solaris SPARC 64-bit 10	7.2 - 8.5.212
Windows	Windows 7	8.1 - 8.1.2
Windows	Windows Server 2008	8.0 - 8.5.1	Latest supported version 8.5.101
Windows	Windows Server 2012	8.5+
Windows	Windows Server 2016	8.5.2+	Starting with 8.5.210.02.
Windows	Windows Server 2019	8.5.2+	WFM Web, starting with 8.5.218.39

WFM Web Supervisor User Interface Support

OS Family	Operating System	Release	Conditions
Windows	Windows 10	8.5.2+	Starting with 8.5.203.
Windows	Windows 7	8.1 - 8.5.0
Windows	Windows 8	8.5.1 - 8.5.202

Supported Browsers

Component	Browser	Release	Conditions/Limitations
WFM Web Agent User Interface	Firefox ESR	8.5.1	Version 31
WFM Web Agent User Interface	Firefox ESR	8.5.2+	Note the following: Version 38 is supported Version 60.4 is supported, starting with 8.5.214
WFM Web Agent User Interface	Google Chrome	8.1.3+	Version 35+
WFM Web Agent User Interface	Microsoft Edge	8.5.2+	Starting with 8.5.217.13, version 84.0.552.40+ is supported. Note: Agent UI (Classic) is not supported.
WFM Web Agent User Interface	Microsoft IE	8.5.0+	Version 11. Note: There is a known issue with the new (ARK) WFM Web Agent interface when using IE 11.0.40 and WFM Web 8.5.205.09. Please use a different version of IE, use a different browser altogether (e.g., Chrome or Firefox), use the "classic" view of WFM Web Agent or upgrade to WFM Web 8.5.206.09 (the issue is fixed in that release).
WFM Web Supervisor User Interface	Firefox ESR	8.5.1	Version 31
WFM Web Supervisor User Interface	Firefox ESR	8.5.2	Version 60.4
WFM Web Supervisor User Interface	Google Chrome	8.1.3 - 8.5.0	WFM Web Supervisor will no longer work with Chrome 44 and above as those versions no longer support Java plug-ins. Customers running WFM Web Supervisor on Chrome 44 or above will need to change their browser to IE or Firefox.
WFM Web Supervisor User Interface	Microsoft Edge	8.5.2+	Note the following: WFM Web for Supervisors also supports and runs in Edge IE mode. See the following Microsoft Edge functionality: https://docs.microsoft.com/en-us/deployedge/edge-ie-mode Starting with 8.5.217.13, version 84.0.552.40+ is supported.
WFM Web Supervisor User Interface	Microsoft IE	8.5.0 - 8.5.2	Version 11. Note: Supported up to version 8.5.219.33.
WFM Web Supervisor User Interface (new Forecast module only)	Firefox ESR	8.5.2+	Starting with 8.5.214, version 60.5+ is supported.
WFM Web Supervisor User Interface (new Forecast module only)	Google Chrome	8.5.2+	Starting with 8.5.214, version 73+ is supported
WFM Web Supervisor User Interface (new Forecast module only)	Microsoft Edge	8.5.2+	Starting with 8.5.217.13, version 84.0.552.40+ is supported.

Supported Database/DB Clusters

Notes:

For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.

Database	Release	Conditions/Limitations
IBM DB2 10	8.1.3 - 8.5.1
IBM DB2 9.7	8.1.0 - 8.1.2
MS SQL Server 2008	8.0 - 8.5.216	Note the following: Latest supported versions for these WFM components: WFM Database Utility 8.5.216.01 WFM Server 8.5.216.08 WFM Data Aggregator 8.5.216.08 To support MS SQL DB replication functionality, the minimum required version is MSL SQL Server 2008 R2 Enterprise Edition.
MS SQL Server 2012	8.1.3+
MS SQL Server 2012 Cluster	8.5.1+	Also supports AlwaysOn Cluster with Synchronous Mirroring capability in 8.5.1 and later versions
MS SQL Server 2014	8.5.1 - 8.5.214	Latest supported versions of these WFM components: WFM Database Utility 8.5.214.01 WFM Server 8.5.214.10 WFM Data Aggregator 8.5.214.06
MS SQL Server 2014 Cluster	8.5.200 - 8.5.214	Note the following: Starting with 8.5.207; also supports AlwaysOn Cluster with Synchronous Mirroring capability. Latest supported versions of these WFM components: WFM Database Utility 8.5.214.01 WFM Server 8.5.214.10 WFM Data Aggregator 8.5.214.06
MS SQL Server 2016	8.5.210 - 8.5.218	Note the following: Starting with 8.5.210, this MS SQL server supported up to and including the following versions of WFM components: WFM Database Utility 8.5.218.07 WFM Server 8.5.218.18 WFM Data Aggregator 8.5.217.01
MS SQL Server 2016 Cluster	8.5.210 - 8.5.218	Note the following: Starting with 8.5.210; also supports AlwaysOn Cluster with Synchronous Mirroring capability. This MS SQL server supported up to and including the following versions of WFM components: WFM Database Utility 8.5.218.07 WFM Server 8.5.218.18 WFM Data Aggregator 8.5.217.01
MS SQL Server 2019	8.5.2+	Starting with following versions: WFM Data Aggregator 8.5.217.01 WFM Database Utility 8.5.218.07 b4 WFM Server 8.5.217.01 b1
Oracle 11g	8.0 - 8.5.218	Note the following: Latest supported versions of these WFM components: WFM Database Utility 8.5.218.01 WFM Server 8.5.218.04 WFM Data Aggregator 8.5.217.01 Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 11g RAC	8.0 - 8.5.218	Note the following: Latest versions of these WFM components: WFM Database Utility 8.5.218.01 WFM Server 8.5.218.04 WFM Data Aggregator 8.5.217.01 Oracle 11g Rel 1 and Rel 2 are supported.
Oracle 12c R1	8.5.1 - 8.5.218	Latest versions of these WFM components: WFM Database Utility 8.5.218.01 WFM Server 8.5.218.00 WFM Data Aggregator 8.5.217.01
Oracle 12c R1 RAC	8.5.204 - 8.5.218	Note the following: Latest supported versions for these WFM components: WFM Database Utility 8.5.218.01 WFM Server 8.5.218.00 WFM Data Aggregator 8.5.217.01 Oracle 12c RAC with Dataguard is supported
Oracle 12c R2	8.5.214 - 8.5.218	Note the following: Latest supported version of these WFM components: WFM Database Utility 8.5.218.01 WFM Server 8.5.218.00 WFM Data Aggregator 8.5.217.01 Oracle 12c R2 RAC with Dataguard is supported.
Oracle 12c R2 RAC	8.5.214 - 8.5.218	Latest supported versions of WFM components: WFM Database Utility 8.5.218.01 WFM Server 8.5.218.00 WFM Data Aggregator 8.5.217.01
Oracle 18c	8.5.2+	Starting with 8.5.214
Oracle 18c RAC	8.5.2+	Starting with 8.5.214
Oracle 19c	8.5.2+	Starting with 8.5.214
Oracle 19c RAC	8.5.2+	Starting with 8.5.214

Supported Virtualization Platforms

Tip

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

Release Support numbers refer to Workforce Management.

Component	Release	Interface
Workforce Management	8.1+	Management Framework Configuration Server/Proxy
Workforce Management	no direct interface	Interaction Server
Workforce Management	no direct interface	License Server
Workforce Management	no direct interface	SIP Server/T-Server

IPV6 Support for Additional Interfaces

Notes:

In the Interface column: (C) stands for Client and (S) stands for Server
Release Support numbers refer to Workforce Management.

Component	Release	Interface
Workforce Management	8.1+	WFM Builder (C) – Configuration Server/Proxy (S)
Workforce Management	8.1+	WFM Builder (C) – WFM Server (S)
Workforce Management	8.1+	WFM Configuration Utility (C) – WFM Server (S)
Workforce Management	8.1+	WFM Daemon (C) – Configuration Server/Proxy (S)
Workforce Management	8.1+	WFM Daemon (C) – WFM Server (S)
Workforce Management	8.1+	WFM Data Aggregator (C) – Configuration Server/Proxy (S)
Workforce Management	8.1+	WFM Data Aggregator (C) – Stat Server (S)
Workforce Management	8.1+	WFM Data Aggregator (C) – WFM Server (S)
Workforce Management	8.1+	WFM Server (C) – Configuration Server/Proxy (S)
Workforce Management	8.1+	WFM Server (C) – Message Server (S)
Workforce Management	8.1+	WFM Server (C) – WFM Builder (S)
Workforce Management	8.1+	WFM Server (C) – WFM Server (S)
Workforce Management	8.1+	WFM Web (C) – Configuration Server/Proxy (S)
Workforce Management	8.1+	WFM Web (C) – WFM Builder (S)
Workforce Management	8.1+	WFM Web (C) – WFM Data Aggregator (S)
Workforce Management	8.1+	WFM Web (C) – WFM Server (S)
Workforce Management	no support	WFM Builder (C) – Message Server (S)
Workforce Management	no support	WFM Daemon (C) – Message Server (S)
Workforce Management	no support	WFM Data Aggregator (C) – Message Server (S)
Workforce Management	no support	WFM Web (C) – Message Server (S)

Prerequisites

Notes:

If OpenJDK11 is the preferred choice for your environment, take note that the Genesys WFM solution was tested by the quality assurance team with Oracle OpenJDK 11 only. Other vendor's builds of OpenJDK 11 potentially might not work properly. Therefore, Genesys recommends Oracle OpenJDK 11 to ensure the product functions properly.

Workforce Management - Prerequisites
Third-Party Component Prerequisites	Acquired by Customer	Provided by Genesys	Conditions/Limitations
Third-Party Component Prerequisites
Oracle Client 11 (latest) with Oracle NET and Oracle Provider for OLE DB	Yes	No	Release: 8.1.0 This is installation requirements for an Oracle database. Be aware of the following: 64-bit WFM servers require the 64-bit Oracle Client. WFM Database Utility and/or WFM Configuration Utility are 32-bit applications and therefore 32-bit Oracle Client needs to be installed on the host(s) that are running these components.
Oracle Client 11 (latest) with Oracle NET and Oracle Provider for OLE DB	Yes	No	Release: 8.1.1 This is installation requirements for an Oracle database. Be aware of the following: 64-bit WFM servers require the 64-bit Oracle Client. WFM Database Utility and/or WFM Configuration Utility are 32-bit applications and therefore 32-bit Oracle Client needs to be installed on the host(s) that are running these components
Oracle Client 11 (latest) with Oracle NET and Oracle Provider for OLE DB	Yes	No	Release: 8.1.2 This is installation requirements for an Oracle database. Be aware of the following: 64-bit WFM servers require the 64-bit Oracle Client. WFM Database Utility and/or WFM Configuration Utility are 32-bit applications and therefore 32-bit Oracle Client needs to be installed on the host(s) that are running these components
Oracle Client 11 (latest) with Oracle NET and Oracle Provider for OLE DB	Yes	No	Release: 8.5.0 This is installation requirements for an Oracle database. Be aware of the following: 64-bit WFM servers require the 64-bit Oracle Client. WFM Database Utility and/or WFM Configuration Utility are 32-bit applications and therefore 32-bit Oracle Client needs to be installed on the host(s) that are running these components
Oracle Client 11 (latest) with Oracle NET and Oracle Provider for OLE DB	Yes	No	Release: 8.1.3 This is installation requirements for an Oracle database. Be aware of the following: 64-bit WFM servers require the 64-bit Oracle Client. WFM Database Utility and/or WFM Configuration Utility are 32-bit applications and therefore 32-bit Oracle Client needs to be installed on the host(s) that are running these components
Oracle Client 11 or 12 (latest) with Oracle NET and Oracle Provider for OLE DB	Yes	No	Release: 8.5.1 This is the installation requirements for the Oracle database. Be aware of the following: 64-bit WFM servers require the 64-bit Oracle Client. WFM Database Utility is a 32-bit applications and therefore 32-bit Oracle Client needs to be installed on the host(s) that are running this component
Oracle Client 11 or 12 (latest) with Oracle NET and Oracle Provider for OLE DB	Yes	No	Release: 8.5.2 This is installation requirements for Oracle database. Also, 64-bit WFM servers require the 64-bit Oracle Client
WFM Database Utility: .NET Framework 2.0+	Yes	No	Release: 8.5.1
WFM Database Utility: .NET Framework 2.0+	Yes	No	Release: 8.1.1
WFM Database Utility: .NET Framework 2.0+	Yes	No	Release: 8.1.2
WFM Database Utility: .NET Framework 2.0+	Yes	No	Release: 8.1.0
WFM Database Utility: .NET Framework 2.0+	Yes	No	Release: 8.1.3
WFM Database Utility: .NET Framework 2.0+	Yes	No	Release: 8.5.0
WFM Web Server: Apache Tomcat 5.5 / 6.0 / 7.0 (with Sun Java JDK 5 starting with update 1 or Java JDK 6) or IBM WebSphere 6.1 / 7.0	Yes	No	Release: 8.1.0
WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0	Yes	No	Release: 8.1.3
WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0	Yes	No	Release: 8.1.2
WFM Web Server: Apache Tomcat 6.0 / 7.0 (with Sun's Java JDK 6 or 7) or IBM WebSphere 7.0 / 8.0	Yes	No	Release: 8.1.1
WFM Web Server: Apache Tomcat 6.0, 7.0 (with Sun's Java JDK 6 or 7)	Yes	No	Release: 8.5.0
WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8)	Yes	No	Release: 8.5.1
WFM Web Server: Apache Tomcat 7.0/8.0 (with Oracle JDK 7 or 8)	Yes	No	Release: 8.5.2
WFM Web Server: Apache Tomcat 7.0/8.0/8.5/9.0 (with Oracle JDK 7, JDK 8, or JDK 10)	Yes	No	Release: 8.5.211 To deploy WFM Web Server with Java 10, minimum versions required for Tomcat 8 are 8.5 and 8.0. NOTE: Tomcat 8.0 is supported up to WFM Web version 8.5.211.02.
WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle JDK 8 or JDK 10)	Yes	No	Release: 8.5.212 To deploy WFM Web Server with Java 10 minimum versions required for Tomcat 8 are 8.5.
WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11)	Yes	No	Release: 8.5.214 To deploy WFM Web Server with Java 11, the minimum versions required for Tomcat 8 are 8.5.
WFM Web Server: Apache Tomcat 8.5/9.0 (with Oracle Java 8 Developer's Kit (JDK), Oracle Java 11 Developer's Kit (JDK), or OpenJDK 11)	Yes	No	Release: 8.5.215 To deploy WFM Web Server with Java 11, the minimum versions required for Tomcat are 8.5.50 and 9.0.30.
WFM Web Server: IBM WebSphere 7.0 / 8.0	Yes	No	Release: 8.5.0
WFM Web Supervisors: Oracle JRE 7 or JRE 8	Yes	No	Release: 8.5.1
WFM Web Supervisors: Oracle JRE 7 or JRE 8	Yes	No	Release: 8.5.2
WFM Web Supervisors: Oracle JRE 7, JRE 8, JRE 9, or JRE 10	Yes	No	Release: 8.5.211.00
WFM Web Supervisors: Oracle JRE 8, JRE 11, or OpenJDKJRE 11	Yes	No	Release: 8.5.214+
WFM Web Supervisors: Sun Java JRE 6 starting with update 12	Yes	No	Release: 8.1.0
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7	Yes	No	Release: 8.1.1
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7	Yes	No	Release: 8.1.2
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7	Yes	No	Release: 8.5.0
WFM Web Supervisors: Sun Java JRE 6 starting with update 12 or JRE 7	Yes	No	Release: 8.1.3

Which version of Windows Management Framework is installed?

Windows PowerShell 5.1.

How to check the PowerShell version?

To check the version of PowerShell you are using on Windows 10, open a PowerShell window and enter "$PSVersionTable" into the prompt. The current PowerShell version will be displayed next to "PSVersion."

How to install WMF 5.1 on Windows 10?

Installing from the Command Prompt.

After downloading the correct package for your computer's architecture, open a Command Prompt window with elevated user rights (Run as Administrator). ... .

Change directories to the folder into which you have downloaded or copied the WMF 5.1 installation package..

How do I know what version of WFM I have?

Workforce Management Designed for the Modern Workforce

Workforce Management Vendor

4 years in a row

VISION 2023: Essentials

Expert Partners, Accelerated Results

WFM Back-end Components Support

WFM GUI/Configuration & Database Utilities I User Interface Support

WFM Web Agent User Interface Support

WFM Web Server Components Support

WFM Web Supervisor User Interface Support

Supported Browsers

Supported Database/DB Clusters

Supported Virtualization Platforms

IPV6 Support for Common Interfaces

IPV6 Support for Additional Interfaces

Prerequisites

Workforce Management - Prerequisites

Third-Party Component Prerequisites

Acquired by Customer

Provided by Genesys

Conditions/Limitations

Third-Party Component Prerequisites

Which version of Windows Management Framework is installed?

How to check the PowerShell version?

How to install WMF 5.1 on Windows 10?

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