User profile service service failed the logon user profile cannot be loaded
Are you getting the “User Profile Service failed the sign-in. User profile cannot be loaded” error during Windows 11/10 startup? This message is shown as soon you type your password in the Windows logon screen, and your default user profile fails to launch. In its place, a corrupt user profile takes over, changing your lock screen and desktop background. Because the proper profile wouldn’t load, you’re unable to log in to your system. If you’re facing this frustrating issue, one of our solutions below will resolve it immediately. Show
ContentThere are many reasons you may encounter the “User profile failed the sign-in” error. Variations of this error include: “User profile cannot be loaded” and “User profile service failed the logon.” If you get any of these error messages, it means the default Windows user profile has been corrupted, which can be traced to one or more of the following factors:
Solutions for User Profile Service Failed the Logon Error in Windows 11/10The good thing is that none of the above causes are major concerns. You can easily repair the corrupted user profile using one of the troubleshooting solutions below. You should first attempt the first few easy methods. Go for the more intricate and time-consuming solutions toward the end only if the easy ones fail to resolve the problem. 1. Restart or Shut Down Windows 11/10 from Its LockscreenSometimes you only need a simple restart or shutdown from the lockscreen window to fix the issue. Whether you’re inside an administrator or guest logon, use Win + L to exit it and go to the Windows lockscreen. Navigate to the administrator profile (if a guest profile was previously used to log in), and click the lockscreen shutdown/restart options. Make sure you log in as the administrator during the subsequent startup. 2. Delete a Local User Account in Windows 10/11If the user profile error is due to improper shutdowns and restarts during a guest logon, you may want to delete the unnecessary local account
temporarily using the Run command
Sometimes there will be an error, as the system refuses to accept your admin password. In that case, use the Windows Safe boot to perform these steps. (See that solution in the FAQ below.)
4. Use Win + L to exit the local account logon window. Restart the computer and make sure to use your regular Microsoft account to log back in. 3. Move NTUSER.Dat File to Default Username FolderA user profile consists of personalized menu items for desktop, downloads, documents, music, videos, saved links and are stored in a folder inside “C:/Users.” For each of these profiles, a .dat file called NTUSER.dat is created by Windows. It contains personalized user settings.
4. Windows User Profile Repair Using Command PromptThe evergreen Command Prompt can fix some of the hard disk-related issues that may have caused the user profile error problem. In both Windows 11 and Windows 10, it has to be launched in Admin mode from the Start menu search.
DISM.exe /Online /Cleanup-image /scanhealth
5. Use Windows Registry Editor in Safe ModeThe Windows Registry Editor (Regedit) is one of the best solutions to fix the “User profile service failed the sign-in” error. For this, the troubleshooting is achieved in Safe mode.
Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList
The “User profile service failed the logon” error should be gone once you log in again. 6. Reset Windows 11/10 PC to Solve “User Profile Failed to Sign in” ErrorIf all above options fail, you can use the Reset option to go back to a clean factory reset of your Windows 11/10 operating system. You have to be connected online to achieve this cloud-based reset. The Windows 11 reset method has been covered in detail for this tutorial. But the essential steps, which are common with Windows 10, are summarized below:
Frequently Asked Questions1. How do I fix the User Profile Failed error during sign-in for Windows 8/8.1 and Windows 7?If you’re using an older Windows version, such as 8.1/8/7, only a few of the above described solutions will be able to address the user profile error. You can try a restart, use a 2. How do I solve the “We can’t sign in to your account” error while restarting the User profile service?Sometimes, while restarting the user profile service in guest/Local account mode, you’re unable to sign in to your Administrator account. To solve the problem, boot into your Windows device in Safe mode and perform the same steps. (For accessing Safe mode, see the tutorial above for further details.) Keeping the hard disk in good condition is one of the best ways to prevent the user profile failure problem. Check out the best tips to check hard disk health in Windows. Are you still on Windows 10 and looking to upgrade to Windows 11? Here’s all you need to know to download and install Windows 11. Sayak Boral Sayak Boral is a technology writer with over eleven years of experience working in different industries including semiconductors, IoT, enterprise IT, telecommunications OSS/BSS, and network security. He has been writing for MakeTechEasier on a wide range of technical topics including Windows, Android, Internet, Hardware Guides, Browsers, Software Tools, and Product Reviews. Subscribe to our newsletter! Our latest tutorials delivered straight to your inbox Why does my computer say User Profile Service failed the logon?The User Profile Service failed the logon. User profile cannot be loaded. This typically happens when the default profile, stored in C:\Users\Default , has incorrect permissions or is corrupt in some way.
Why does it say user profile Cannot be loaded?Error “User Profile Cannot be loaded” When Logging in With a New User. If the error The User Profile Service failed the sign-in appears when you first log in to the computer under a new account, it means that the Default profile is corrupted or the permissions on the Default profile folder have been changed.
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