What is the process of business development?
Business development comprises a set of strategies and actions to grow a business via a mixture of sales, marketing, and distribution. While marketing usually relies on automation to reach a wider audience, sales typically leverage a one-to-one approach. The business development’s role is that of generating distribution. Show
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Hw does a good business development process look like?A good business development process should have as the primary aim to drive business growth with strategies, partnerships, and unconventional marketing to 10x the output of the organization. The success of companies like Google also depended on their business development capabilities. Although you might be looking for a straightforward definition of what business development is, you need to understand that this is a discipline in continuous evolution, which has as the main driver of business growth. In this context, a good place to start is to define what business development is not. Why does business development matter?Seth Godin does a great job in explaining why business development is so important:
Seth Godin also highlighted:
Those words resonate with me as I found myself in the position of leading the business development of a tech startup. Business development can make your organization successful overnight if a proper deal is found. But searching and finding deals and executing them successfully feels like a gold rush. Therefore, to make business development work it is necessary to make it a process. The process needs to be focused on understanding how to drive value for your organization by leveraging partnerships that can bring your business to the next level. Business development is also about how to leverage and tweak your existing business model to make it scalable. When Google closed the deal with AOL, overnight Google, a rising star, could be featured on the largest online portal. Before moving forward it is important to understand the difference between business development and sales. Business Development vs. salesThinking about the business developer as the sales guy, it’s limiting. Not that a business developer doesn’t sell, but it does so by creating a distribution. In other words, rather than looking at a single sale, the business developers try to find sales channels to tap into to speed up the process of scaling up a company. If that means selling a product or a service directly, then the business development person will temporarily become a sales guy. Imagine the scenario of a company that has no clients. In that context, a business developer will need to find the first clients as quickly as possible. Those clients will serve to launch the company’s growth, while the business developer will look strategically at ways to have those clients become partners. Therefore, all of a sudden a few clients become your distribution channel. Even though the business developer acted as a sales guy from the outside, he never lost sight of the long-term strategy. The successful business developer thinks like a marketer but acts like a salesmanBusiness development is a mixture of sales and marketing. In fact, in many cases, a business developer will use marketing and PR activities to establish critical relationships for the business. Those relationships will become partnerships to generate new distribution channels. Business development is about nurturing the right relationships with partners that can become distribution channelsWhere the sales process ends up with a closed deal. The business development relationship starts with a closed deal. The business developer knows that a deal closed is just the starting point of a long-term relationship that can impact the business in the long run. Therefore, the business developer will translate that paying customer into a trusted partner, and an advocate for your business. Business development guides marketing automationMarketing automation is a powerful tool for any business. However, marketing automation is also risky. Indeed, automating processes requires a deep understanding of your customers. Thus, before you can automate the marketing processes, you’ll need the business developers to help the marketing team structure those processes. Indeed with unique insight into the company’s customers, the industry, and competitors, the business developer will advise the marketing department on how to structure and set up automation processes that fit the long-term organizational growth. Business development scales up businessesWhen Google closed its deal with AOL, it was a turning point for the tech company that would become a unicorn first and a tech giant then. It all started with a business development activity that allowed Google to build a partnership with AOL and kill its competitors! A successful business development person is a quick learner and a renaissance man. He will be able to learn about as many disciplines as needed to have a deep understanding of the industry that will drive the company’s growth. For instance, if you think of a business developer in the digital marketing world, he’ll probably be someone that understands SEM, SEO, funnel optimization, content marketing, sales, and all the other channels available to grow a business. Business development is about a growth mindsetThe business development process could vary quite a lot based on the industry, business model, and stage of maturity of a company. If you are called a business developer for a startup, most of the activities will be connected to growing the startup and bringing it to the next stage of growth. Therefore, the successful business developer will need to have a mindset fine-tuned for growth. Business development requires a high level of understanding of a potential partnerTo be able to build a relationship quickly, a business developer has to understand the business dynamics of a potential partner. Indeed, just by tapping into the economics of a partner, the business developer can craft the perfect deal/solution. For instance, when Google proposed the deal to AOL, the deal was so good for AOL, and it had no risk for them, that they couldn’t say no to it. Yet AOL was an established network, which was what allowed Google to get into the next stage of growth and scale. What activities does business development imply?Anything that helps build up a solid distribution strategy falls into the business development processes. The sales pipeline is a basic tool for a business developerVenture capitalist, Dave McClure, coined the acronym AARRR which is a simplified model that enables us to understand what metrics and channels to look at, at each stage of the users’ path toward becoming customers and referrers of a brand.
A business developer has to be able to build up predictable sales processes to generate continuous streams of leads for the organization. The sales pipeline is a useful tool to set up those processes. Also, being able to track your sales pipeline is a critical activity. A sales pipeline is just a way to have clear in which stage of the sales process you are with a potential client. As shown by Sales POP from the initial contact to closing a deal it takes a few steps:
At each of those actions, we can assign a probability of closing a deal. For instance, at the initial contact, you don’t have an idea yet whether the person you’re reaching out to would later become a customer. Therefore, the more you move forward down the pipeline, the more the chances of closing the deal improve. Sales POP research shows that each of those stages has a chance of success as follows:
Therefore, after you have qualified a lead, you have 1 in 10 chances of closing it. Once you have met, defined the project, and sent a proposal, then your chances will improve up to 60%. The chances of closing a deal also depend on other factors. For instance, have you previously worked with this person? In short, if you have already built trust, it will be easier to close the deal. If you are expanding a project you were working on, then it might be easier as well. Therefore, it will depend upon several factors crucial to any deal. Yet the business developer can have clarity about the stage of a business deal. In that way, the business developer can plan the actions and activities that will get the sales process going. What actions can the business developer perform to improve the sales pipeline?There are several ways to improve sales processes. Some examples comprise:
Why undertake a career in business development? Being a business development person means having an entrepreneurial spirit. It’s almost like you are a business within your business. Therefore, working as a business development person helps you:
What are some downsides? Of what I can think of here are some I identified:
Overall the balance is positive. Now the most critical question. How do you make a business get traction? The channels you can use to get tractionGabriel Weinberg, CEO, and founder of DuckDuckGo, a search engine that doesn’t track your data, put together in his book, Traction a list of channels that are critical to allow a business to grow. He identified quite a few channels:
As a business developer, you need to understand some of those channels to grow a business. What’s a secret weapon for the business developer? LinkedIn
LinkedIn is a fantastic tool to generate conversations that can help you speed up the prospecting phase. What can you do with LinkedIn?
Those things are possible if you are consistent. Three ways to build relationships with business are:
A crash course in sales canvassingSales canvassing is a sales process where you get in touch with potential customers that have never heard about your brand. A sales process is a system comprising a set of steps that the salesperson can follow to understand at which stage of the sales cycle the prospect is. A valid sales process can help salespeople shorten the sales cycle, and to align sales teams around common goals and processes.Examples of sales canvassing are door-to-door sales and cold calling. Those are critical strategies as they might be an inexpensive and sustainable way to generate qualified leads without having to rely on sales consultants or expensive lists. However, to be successful, the process of sales canvassing needs to be structured. Why does sales canvassing matter?As many new startups operate in the digital space, it is easy to assume that old sales techniques are also outdated. Thus, we all like to speak about marketing funnels, automation, and multiple touch points. However, for any business to be sustainable needs a continuous stream of leads; and in many cases, this implies cold calling or approaching people that never heard of you before. Indeed, unless you have a massive marketing budget that you can use to grow your brand quickly. In most other cases you need a sales force that can venture into the world and create contacts with customers that don’t have a clue about you. However, to make the sales efforts effective you’ll need to make sure your sales force has a plan, a strategy, and a process to follow. That is what sales canvassing is about. That is a process through which salespeople can have consistent results nonetheless of the single outcome. When you make the sales canvassing process yours, that is when your company can become sustainable in the long run as you won’t need to depend on other companies to provide you with a consistent stream of leads, you’ll be able to generate them on your own. Also, you’ll be able to grow a sales department able to create new opportunities independently from the marketing department. That doesn’t mean you’ll need only sales canvassing. In many cases, having multiple touch points with a potential customer via proper marketing strategies is a good strategy as it makes it way more comfortable for your salesforce to close a complex deal. In other cases, though it is also critical to have an independent sales force able to open up new opportunities, primarily when your brand isn’t yet established. So what steps do you need for your salesforce to take advantage of sales canvassing? Some key ingredients are:
Understanding the strength and unicity of the product/serviceWhen a salesperson ventures to bring in customers that never heard of your brand before, it becomes critical that the sales force is very knowledgeable about the product and service and they can explain it in the simplest terms. Focus on the problem and payoffWhen approaching someone that never heard about your brand, why even focus on explaining who you are. Instead, focus on their issue and what solution you have for them. They need a short-term payoff. Find out what is the payoff and struggle your potential customer has and propose a solution. That is when you’ll listen. Set a target customerDuring sales canvassing it is critical to have a laser focus. You need a list of contacts, but it makes sense to start from a profile that fits best the profile of existing customers your company has. Indeed, when approaching a customer that never heard about your brand, you’ll need to understand what problem you can solve. But she/he won’t trust you can answer it unless you showcase studies that resemble the situation they are in. When you can tell a business owner you’ve already helped someone in a similar situation it’s easier to trust you even if they never heard of your brand. When you take the time to understand the problem, propose a solution, and show a similar case study that is when sales canvassing becomes way more effective. Have a script but leave it flexibleMany salespeople like to use scripts. Scripts are prepackaged dialogues usually drawn by old conversations with existing customers. While scripts are a good starting point, you need to be flexible. Indeed, with sales canvassing, you’ll deal with people that never heard about your brand and your company. Would it make sense to engage in a dialogue you had with a client that already knew you? Not really. Rejection is part of the processDuring sales canvassing the risk of being rejected is exceptionally high. It is critical to allow your sales force to understand that is not something personal, but rather that is part of the process. Rejection is what makes them more effective. Focus on a single channel but leverage several mediaDuring sales canvassing, it is important to focus on a single channel. Therefore, if your preferred way is telemarketing, you’ll use the phone. However, not all customers like to be reached by phone. In that scenario, you’ll need to learn how to use several channels, from social media to emails. The important thing is to be able to generate a conversation for long enough that the person, on the other hand, trusts you can bring actual value. When you get there, you won. Examples of sales canvassingSales canvassing can be done in several ways, like:
Whatever medium you choose it is critical to have a process, with clear objectives, which is repeatable and where rejection is part of the learning process. A crash course in sales and marketing alignment best practicesThe more you move from consumers to enterprise clients, the more you’ll need a sales force able to manage complex sales. As a rule of thumb, a more expensive product, in B2B or Enterprise, will require an organizational structure around sales. An inexpensive product to be offered to consumers will leverage marketing.In Marketing vs. Sales, a cleared out the distinction between the two activities and when it makes more sense for an organization to leverage on marketing rather than sales and vice-versa. While it is essential to understand the difference between marketing and sales, it is also critical to understand how they work together. Marketing and Sales working togetherAs Peter Drucker pointed out in his book Drucker Management, “there will be always, one can assume, be a need for some selling. But the aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself.” While marketing can get to the point of understanding the customer and make the sales team superfluous – to a certain extent. The sales team though is a critical link between the marketing department and the customers. Salespeople are involved in the whole process of and customer journey at a personal level. Indeed, not only the salesperson might speak to the potential customer in the most delicate moment when she/he is deciding whether it makes sense to purchase your product or service. But it assists the customer throughout the entire process. For instance, a critical moment of the whole customer journey is when she/he needs assistance or support. While this phase might be in part automated, in most cases you’ll need a support team, which is often sales-oriented to assist the customers. In those phases, you can unlock many insights about the customers that marketing will never manage to have with automation alone. That is when sales and marketing come together to create a customer-centric journey. In what other ways than sales and marketing work together? Lead generationThe usual funnel sees the marketing department in charge of giving the sales team a list of leads (people that might be interested in your product or service) they can work on and bring in as customers. While this is the traditional process, it is important to remark that often the opposite happens. For instance, if you take the sales canvassing process that allows the company to acquire customers that have never heard about your brand. In that scenario, a sales team can give valuable insights to the marketing team on where to focus their attention and understand the areas where the marketing activities of the company might be improved. AutomationIn the era of AI and machine learning, it’s easy to assume that automation should come before anything else. However, automation, if done with no coordination between the marketing and sales teams, it doesn’t add any value. If at all it can create irreversible damage to your brand. Therefore, before you set up any automation, you need a deep understanding of your customers, your product, your value proposition, and the whole journey customers take to go from the first touch point with your brand up to the referral stage and on. Thus, before the marketing department creates any automation you need them to coordinate as much as possible with the sales team to make sure the automation process leverages customer insights that only the sales force, which is in touch with the customer base on a daily basis – has at its disposal. Related: Marketing vs. Sales Viral marketingMany believe that all you need is a viral marketing campaign to make the lead acquisition process smooth and inexpensive. However, even though viral marketing can do that, you might initially need intense coordination between sales and marketing (and engineering) to understand what part of your product might carry some virality. For instance, if you run a SaaS business in some cases, it might make sense to create a free version of the product (the so-called freemium model) that becomes an essential part of the lead generation process. However, what features, or how many volumes can you offer for free to acquire enough customers? A/B testing and big data will help. However, to set it up correctly you need insights from the sales teams. Those mentioned above are just some of the activities for which sales and marketing working together can really create an effective strategy for the growth of your brand and business. Therefore, even though it makes sense to understand and keep a clear distinction between sales and marketing so that each of them can focus on specific aspects of the business with accountability and set results. On the other hand, it is critical to understand the level of coordination that sales and marketing can achieve. Related: Dropbox Self-Serve Business Model More sales best practices to apply to your businessSales and distribution are two primary ingredients for any business’s success. Thus, starting from the best practices for your sales team is the first step toward building a profitable business. Of course, once you have mastered those the time is right to start experimenting with new sales strategies that none out there is doing. Yet if you’re missing the best practices, this is an excellent place to start. Action planSalespeople have to act and do it as quickly as possible. Procrastination is the first enemy as the more time you spend thinking, the less you’ll have time to act and start for instance sending those emails that can lend you new clients or calling those contacts you have on your desk. However, to make your action more effective, a plan is needed. An action plan is merely a set of predetermined steps you will take and a workflow you’ll need to make your effort more organized. Customer targetingCustomer segmentation is a marketing method that divides the customers into sub-groups, that share similar characteristics. Thus, product, marketing, and engineering teams can center the strategy from go-to-market to product development and communication around each sub-group. Customer segments can be broken down in several ways, such as demographics, geography, psychographics, and more.One key ingredient to making sales processes successful is the ability of the sales team to target the right leads. Indeed, imagine the case of a salesperson contacting a hundred people and closing none. In many cases that happens when the salesperson doesn’t know who’s the ideal target that can benefit from the company’s service or product. Sales canvassingSales canvassing is a sales process where you get in touch with potential customers that have never heard about your brand. Examples of sales canvassing are door-to-door sales and cold calling.When a company has mastered lead generation by automating part of the activities of its marketing department it is easy to have salespeople forget about the first and hardest stage, getting in touch with people that don’t know your brand. Instead, have your salespeople spend a part of their time doing sales canvassing or contacting with cold calls or emails people that don’t know your brand. When they master this process, they can also uncover insights about why your business didn’t manage to be recognized among valuable segments of the market as well. Sales scriptsWhen a company starts up, you’ll probably have one or two salespeople that have a weird profile. In short, they are not typically just people that mastered the sales process; they are more like renaissance men and quick learners. They ventured into the business world when none or few people knew your brand and built the company from the ground up. Thus, those people know your company and product better than anyone else. Therefore, you don’t have to reinvent the wheel each time. Instead, have the new team members of the sales team take advantage of scripts that cover up the main concerns and questions potential customers might have and how to address them. Keep in mind that the script is just a tool to guide the sales force, but it is meant to be improved over time. Email templatesJust like scripts, email templates can be a great help to salespeople to use what has already worked and rolled it out on a larger scale. It is essential to keep improving those templates to allow sales emails to gain higher and higher conversion rates. Even though templates do work, it is vital to let at least a small part of it be personalized. Thus, while you can have a template, you still need to do your research and make sure you offer some valuable information to get the lead interested in what you’re saying. Why would anyone listen to you if you’re sending out the same message to anyone? Personalized messageBefore contacting anyone make sure to do your research. People are interested in listening to you when you can deliver them solutions to their problems. None cares about your product or service or who you are (unless you’re a rockstar). Thus, before sending that message, are you providing something valuable to the person on the other side? Value propositionOne of the less understood aspects of selling is the fact that you only need to pick up the phone as many times as you can and sell your product. However, while this is a prerequisite, it is not really what makes the difference. When you’re reaching out to someone, you need to understand what motivates them, and their value proposition. Marketing usually can deliver a value proposition and make it seen by as many people as possible. But that value proposition will be not tailored. In short, your product or service doesn’t have a single value proposition, but it will have as many as many potential clients exist out there. The salesman has to be able to find the value proposition in the product or service that most suits the potential customer on the other side. That is how you get attention. Related: What Is a Value Proposition? 10x goal settingMoonshot thinking is an approach to innovation, and it can be applied to business or any other discipline where you target at least 10X goals. That shifts the mindset, and it empowers a team of people to look for unconventional solutions, thus starting from first principles, by leveraging on fast-paced experimentation.Among the most misunderstood things about sales is the goal-setting process. Many believe that is fine to set reasonable goals. Thus, they won’t shoot to the moon but rather be happy with a discrete objective. For instance, they might say, “why don’t we increase sales by 50% this year?” And for many, this is a massive increase. Yet if you are not ambitious enough not only you won’t reach the objective but you won’t even take the necessary actions to get there. In short, to reach massive results, you need to have quite ambitious goals, and targets. Those will ask for the kind of actions that will get you motivated in the long run. Related: Moonshot Thinking Understand the client’s business modelIf you’re selling to another business, you need to understand its psychology. While indeed when you sell to a consumer, you want to understand their necessities. When it comes to business, you want to study their business model indeed. How do they make money? Who are their customers? What do their customers want? What cost structure does the business have? All those aspects will be critical to understanding what the person, on the other hand, is motivated by and get you closer to delivering the solution that works best for them. Related: Successful Types of Business Models You Need to Know Follow-upThis is the most critical word in sales, yet many neglects it. When you’ve spent hours prospecting, researching, and meeting a client you’ve done only part of the work. However, when you don’t follow up, you’ve wasted your time. You could have well not done the work at all. The follow-up is probably the thing that requires the least effort (that is more a matter of organization), yet that is what gets you to close the deal. Until the potential client gives you an answer which might be positive or negative, you need to follow up! Related: How Does ConvertKit Make Money? Fill your pipeline, always!In some cases, you might think your pipeline is good enough. That is when you start losing ground. To avoid the risk of being left with an empty pipeline, you need to be prospecting at all times. Some deals might take way longer than expected to be closed, in that scenario you need a backup plan, which is your pipeline and how full it is. A sales cycle is the process that your company takes to sell your services and products. In simple words, it’s a series of steps that your sales reps need to go through with prospects that lead up to a closed sale.Keep in touchWhen you’ve closed a deal or received a No as the answer, you can’t just leave it up there. You need to keep in touch with that person as what might have prevented closing the deal might have been timing. On the other hand, if you already closed a deal with that person keeping in touch might allow you to understand when that person has additional needs and whether you can help your company to fulfill them. Deliver value before closingMany think of selling as closing a deal. While closing is part of the process, you’re selling (or serving) at all times. The common mistake is to think you have to deliver value only when the customer has been acquired and has given you the credit card. Instead, you need t deliver value as soon as you start interacting with a potential client. Why does she/he need to trust you? That person doesn’t know you, how she can be sure you’re the person she wants to have business with. There is only one way to prove it, to deliver value before the sales are closed. Outstanding supportAfter you’ve closed the sales, it isn’t like your work is over. If you provide a service the most delicate part of it is the first stage of usage of that service by the new customer. Indeed this is still a process in which the person needs to understand whether you can be trusted to deliver the value you promised. Therefore, you need to be on top of it. The way you support the client once she has acquired your product or service determines how much your business can be trusted. Also, an essential part of any sales funnel is the referral side. When you’re providing outstanding support not only you’re retaining valuable customers, but you also have those people refer your business to others. In the end of it, it’s about listeningBased on the research by Hubspot those are the top four ways to create a positive sales experience, according to buyers:
Therefore, it is critical to learn to listen, which does not mean thinking about what you have to say next when the other person is listening. But instead to focus solely on what the other person says emphatically. One mantra I have (or at least I try) to follow is “how do I create value for this person?” Once that becomes hardwired, it will be much easier to get things going! Other tools and resources for your business:
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Related Business Frameworks And ConceptsThe more you move from consumers to enterprise clients, the more you’ll need a sales force able to manage complex sales. As a rule of thumb, a more expensive product, in B2B or Enterprise, will require an organizational structure around sales. An inexpensive product to be offered to consumers will leverage on marketing.New Product Development Product development, known as the new product development process comprises a set of steps that go from idea generation to post-launch review, which help companies analyze the various aspects of launching new products and bringing them to market. It comprises idea generation, screening, testing; business case analysis, product development, test marketing, commercialization, and post-launch review.BCG Matrix In the 1970s, Bruce D. Henderson, founder of the Boston Consulting Group, came up with The Product Portfolio (aka BCG Matrix, or Growth-share Matrix), which would look at a successful business product portfolio based on potential growth and market shares. It divided products into four main categories: cash cows, pets (dogs), question marks, and stars.Ansoff Matrix You can use the Ansoff Matrix as a strategic framework to understand what growth strategy is more suited based on the market context. Developed by mathematician and business manager Igor Ansoff, it assumes a growth strategy can be derived by whether the market is new or existing, and the product is new or existing.User Experience Design The term “user experience” was coined by researcher Dr. Donald Norman who said that “no product is an island. A product is more than the product. It is a cohesive, integrated set of experiences. Think through all of the stages of a product or service – from initial intentions through final reflections, from first usage to help, service, and maintenance. Make them all work together seamlessly.” User experience design is a process that design teams use to create products that are useful and relevant to consumers.Cost-Benefit Analysis A cost-benefit analysis is a process a business can use to analyze decisions according to the costs associated with making that decision. For a cost analysis to be effective it’s important to articulate the project in the simplest terms possible, identify the costs, determine the benefits of project implementation, assess the alternatives.Empathy Mapping Empathy mapping is a visual representation of knowledge regarding user behavior and attitudes. An empathy map can be built by defining the scope, purpose to gain user insights, and for each action, add a sticky note, summarize the findings. Expand the plan and revise.Perceptual Mapping Perceptual mapping is the visual representation of consumer perceptions of brands, products, services, and organizations as a whole. Indeed, perceptual mapping asks consumers to place competing products relative to one another on a graph to assess how they perform with respect to each other in terms of perception.Value Stream Mapping Value stream mapping uses flowcharts to analyze and then improve on the delivery of products and services. Value stream mapping (VSM) is based on the concept of value streams – which are a series of sequential steps that explain how a product or service is delivered to consumers.Read the remaining product development frameworks here. Read Next: SWOT Analysis, Personal SWOT Analysis, TOWS Matrix, PESTEL Analysis, Porter’s Five Forces, TOWS Matrix, SOAR Analysis. What is involved in business development?Business development comprises a set of strategies and actions to grow a business via a mixture of sales, marketing, and distribution. While marketing usually relies on automation to reach a wider audience, sales typically leverage a one-to-one approach. The business development’s role is that of generating distribution. What are the skills required for business development?Business development requires a set of skills that go from marketing, sales, account management, project management, and distribution. The business developer should look for ways to grow a business through partnerships, deals, and generating distribution. Thus the business developer should look at sales from a strategic standpoint. What does a BDM do?A business development manager looks at ways to develop the distribution network of an organization by looking at partnerships, deals, agreements, and also strategic clients and channels that can help an organization grow exponentially and improve the chances of success in the long term. Business development goes beyond sales. Is marketing like business development?While business developers might tap into marketing activities to grow a business, in general, business development looks primarily at distribution, partnerships, new channels (or how to improve existing channels), and how to improve sales processes. Therefore, there is a critical distinction between marketing and business development, which should be understood. How is business development different from sales?Sales and business development are two different activities. Where sales look at critical processes to build a customer base for a product. Business development looks at the distribution of a product in the marketplace. Therefore, it looks at channels that can lead to a better distribution of the product. What is the first step in business development process?Define the audience
In this first step, define the target audience that you want to reach with a business development strategy. Rather than including all prospective customers in this audience, narrow the focus to people who are most likely to become customers.
What are the four key phases of business development?Identify Your Place in the 4 Stages of Business Growth
Startup. Growth. Maturity. Renewal or decline.
What are the elements of business development?Three Core Elements of Business Development.
These three core elements of business development are 1) Customers, 2) Markets and 3) Relationships. One thing that should be active in the minds of start-ups is that the products they are rolling out or the service they want to render should be directed to specific persons.
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