Best small office phone systems reviews năm 2024
The best business phone system delivers high-quality voice communications at a price that is doable for businesses of all sizes. With the advent of voice-over-internet-protocol (VoIP) technology, making crystal-clear calls is both efficient and inexpensive, even when dialing overseas. In this guide, we’re going to show you the seven best business phone systems so that your team can communicate easily with customers, colleagues, and partners. Show
Best Business Phone Systems at a GlanceRingCentral: Best Overall Business Phone SystemWhat We Liked
Where It Falls Behind
RingCentral Monthly Pricing*
*Save up to 33% with annual payment, and volume discounts are also available. When it comes to modern VoIP phone systems, RingCentral is the leader for a reason. To start, this provider delivers more than 300 integrations with popular providers like HubSpot, Salesforce, and Zoho. This helps small businesses quickly connect their favorite third-party software providers to their business phone systems. RingCentral also has application programming interface (API) support so that businesses with IT organizations can edit the software to create even more connections. From a communication perspective, RingCentral has dedicated features like an interactive voice response (IVR) system, analytics, and call monitoring. Unified communications (UC) is also a focus for the provider, with team messaging, video conferencing, and e-fax being available so that your team always has a strong way to communicate. Reliability is also exceptional; with every plan, you’re guaranteed a 99.999% uptime rating. This amounts to about five minutes of downtime per year. Still, RingCentral trails some providers when it comes to the service’s cost. Without taking advantage of any discounts, it costs $30 per month. While this wouldn’t be bank-breaking, consider that this is per-user and providers like Grasshopper deliver a similar cost without per-user rates. Also, providers like Zoom Phone feature calling at nearly a third of the cost of RingCentral. Fortunately, RingCentral also has volume and annual discounts, which bring the costs down dramatically. RingCentral FeaturesEnable RingCentral’s Conversation intelligence features when reviewing past meetings. (Source: RingCentral)
Zoom Phone: Best for Video ConferencingWhat We Liked
Where It Falls Behind
Zoom Phone Monthly Pricing
Zoom has made a major name for itself thanks to its video conferencing solution, but its business phone system is quickly becoming a major name in the industry. To start, Zoom Phone has some very reasonable monthly subscription rates; there’s a pay-as-you-go tier that only costs $10 per user, and unlimited calling only scales up to $15 per user. For those needing more, the Pro Global Select tier is only a monthly cost of $20, and with this plan comes unlimited dialing to more than 40 countries. Of course, Zoom has earned its name through video conferencing, and with Zoom Phone, you can quickly convert calls to video conferences when needed. While it’s not quite as connectable as RingCentral, Zoom phone has extensive third-party integration with over 80 solutions. Zoom Phone is still lacking virtual fax, so if you need to send faxes to customers and clients, consider a provider with tiers that offer e-fax, such as RingCentral. RingCentral has the capability of both sending and receiving faxes using any type of device. Additionally, Zoom Phone doesn’t bundle in some key analytics; for this, you’ll have to pay extra. Most analytics are included with RingCentral plans. Zoom Phone FeaturesZoom allows calls to be instantly upgraded to Zoom video meetings with the use of in-call controls. (Source: Zoom Phone)
Nextiva: Best for Toll-free MinutesWhat We Liked
Where It Falls Behind
Nextiva Monthly Pricing*
*Save up to 22% with annual payment; volume discounts are also available. When it comes to the VoIP industry, Nextiva is often regarded as one of the key players. Its extensive toll-free minutes make it stand out—even trumping other leaders like RingCentral, which you’ll note in our guide to RingCentral alternatives. Tools like its built-in sales management solutions also enable teams to secure deals and manage leads. As your team propels customers through the pipeline, the progress of each deal is easily tracked through the interface. There’s even project management functionality to track each team member’s progress. Like other providers, Nextiva also is easily cross-platform, with a smartphone app, desktop app, and browser dialing all available. The chief difference is the fact that Nextiva does all of this with a truly intuitive user interface that’s one of the best in the industry. Even though Nextiva grants domestic numbers of the local, toll-free, and vanity variety, it doesn’t provide numbers out of the U.S. If you need numbers located globally, providers like RingCentral and Dialpad might be more to your specifications. Nextiva FeaturesNextivaONE places all communications in an easy-to-access format. (Source: Nextiva)
Vonage: Best for CustomizabilityWhat We Liked
Where It Falls Behind
Vonage Monthly Pricing*
*Volume discounts are available. Vonage is one of the first VoIP providers to offer the technology and is known as one of the more customizable providers on the market. With Vonage, everything is available as an a la carte feature, so it’s very easy to customize your business phone system for your exact needs. Even with no add-ons, Vonage’s plans include a set of competitive VoIP features at every tier, so you can hit the ground running, even as a new VoIP user. Features like call queues, phone extensions, virtual assistants, and secondary line appearances are all available as add-on features. This helps businesses accommodate increased call volumes, and you can discontinue these features as business slows down a bit. This makes for a very convenient experience for businesses that don’t want to pay for tools that they don’t always need. When it comes to integrations, this is where Vonage dips in capability. There are barely over 20 third-party applications that are connectable with the provider, which can be problematic for some companies with extended needs. Additionally, some of the add-on features will quickly increase the monthly pricing of Vonage. For a better integration experience with a more standardized set of available features, consider a provider like Zoom Phone. Vonage FeaturesA view of Vonage’s dashboard with call parking. (Source: Vonage)
Dialpad: Best for Customer EngagementWhat We Liked
Where It Falls Behind
Dialpad Monthly Pricing*
*Standard plan pricing drops to $15 per month when you opt for annual billing. In recent years, Dialpad has really leaned into the power of artificial intelligence (AI) for helping businesses better manage their customers. The Dialpad Ai solution utilizes natural language processing (NLP) to help your agents with customer interactions as they happen. This speech recognition technology provides agents with prompts and automatically takes notes as the inbound or outbound call persists. This system even gets better over time. This allows subsequent interactions with customers to improve and better meet their needs. The software even analyzes vocal cues to pick up subtle nuances in the conversation that might be missed by the agent alone. To enhance the experience, the system also connects to the supervisor’s console so that they can help the agent with difficult conversations. While Dialpad shines when executing most UC functions, it starts to fall behind when it comes to video conferencing. While they are currently beta testing more participants and enhancing their video conferencing with AI, their starting video conferencing-capable plan only allows for 10 attendees. For more attendees, consider a provider like RingCentral, which has a starting attendee count of 100. Dialpad FeaturesDialpad Ai delivers prompts to your agents so that customer management is enhanced. (Source: Dialpad)
Grasshopper: Best Virtual Phone SystemWhat We Liked
Where It Falls Behind
Grasshopper Monthly Pricing*
*Save more than 10% with annual billing. Grasshopper stands out because of the fact that it’s a virtual phone system rather than a VoIP/UC system. This means that Grasshopper specializes in just providing your company with a working phone line that uses the internet for connectivity. With Grasshopper, you won’t be getting video conferencing, team chat, and task management, but features like call management and user extensions are basic to the service. This is especially advantageous for small businesses that simply want a business number that their customers use for company contact. Grasshopper even provides three of the four types of virtual numbers so that there are options for each customer. These include local, toll-free, and vanity numbers, and each can be attributed to a pre-existing mobile device so that your agents receive calls on their personal devices. Effectively, this type of system might not be as useful to every business. Some businesses require video conferencing when team members collaborate, and some also need a means of interoffice chat. For this, a provider like Nextiva may be a better fit since their CoSpace app and its NextivaONE software all specialize in providing unified communications functionality. Grasshopper FeaturesThe built-in Grasshopper Voice Studio. (Source: Grasshopper)
Ooma: Best for International CallingWhat We Liked
Where It Falls Behind
Ooma Monthly Pricing*
*Basic plan requires a purchase of a Telo device, costing $99.99. Ooma is a great provider for solopreneurs just starting out because its basic plan is virtually free when you purchase one of its Telo analog telephone adapter devices. This device converts traditional landline telephones to VoIP, which provides clearer service for next to nothing. In addition to its home service, Ooma also has its Ooma Office solution, which is very reasonably priced for small businesses. With Ooma Office, you can also dial overseas without metered rates to over 70 countries. This is best for businesses with global calling requirements that consistently need to reach popular destinations like the United Kingdom, Australia, or Pakistan. While this comes with a slightly higher per-month bill, consistent calling, even with Ooma’s great metered rates, could easily see phone bills spiraling out of control. Reaching international territories is easy with Ooma, but it’s important to know that the service doesn’t deliver when it comes to international numbers. This means that, while you’ll have no trouble reaching overseas customers, they might have difficulty reaching you. Instead, for a business communications provider that has reasonable metered rates for overseas calling and international numbers, consider RingCentral. Ooma FeaturesOoma’s Telo device allows you to make free phone calls via the service. (Source: Ooma)
How We Evaluated the Best Business Phone SystemsTo assess business phone systems, we took a look at key criteria that small business users would value. These include general features, niche or advanced features only some businesses would need, ease of use, and customer support. We also considered our expert opinion on how valuable each provider would be for the small business customer. Learn how we evaluated the best business phone systems by clicking on the tabs below: 20% of Overall ScoreAffordability is critical for the small business customer, so this criterion has a higher value than some others. To determine if a provider delivered value insofar as pricing, we checked the cost of each tier of the available plans as well as if there were volume or annual discounts. 25% of Overall ScoreGeneral features include dialing/communication features that just about every business can use. Examples of criteria include, but are not limited to, unlimited calling within the U.S. and Canada, video and audio conferencing, call management features, and whether the solution grants access to a mobile application. 20% of Overall ScoreSome businesses require more niche features that deliver lots of value. Some of the features we reviewed included the presence of an interactive voice response (IVR) system, international calling, what virtual numbers were made available, and the number of third-party integrations. 10% of Overall ScoreWe evaluated ease of use by determining the level of expertise required to set up and operate the business phone system. We also assessed if providers have an easy to navigate user interface. 10% of Overall ScoreWe analyzed customer support offerings to see which solutions provided the most extensive coverage. This includes phone support, email support, live chat, and the hours of operation. 15% of Overall ScoreWe analyzed providers by assessing their standout features, ease of use, popularity, and value for the money. We also considered our evaluative experience and what actual business users say about its services. *Percentages of overall score Bottom LineBusiness phone systems are inexpensive ways for modern businesses to reach their customers. The best business phone system using VoIP technology will not only be cheaper than traditional landline systems but will also outperform legacy technology by incorporating extensive call management features and new channels of communication. Out of the providers we covered in this guide, we determined that RingCentral delivers the most value for small business users. Not only does it pack in the integrations that enhance the calling experience, but its virtual numbers and international rates are some of the best in the industry. Sign up for RingCentral’s 14-day trial to see how it works for your business. What is the best business phone system for small business?Best Business Phone Systems. Grasshopper:Best Virtual Business Phone System.. 8x8:Best Business Phone System for Growing Businesses.. net2phone:Best for Hybrid Teams.. OpenPhone:Best for Solopreneurs.. Acefone:Best for 24/7 Support.. Aircall:Best for Small Call Centers.. What is the best phone for a small business?With our overview out of the way, its time to jump into the juicy details behind our best phones for business, starting with the Top 3:.
How much does a small business phone system cost?A low-end system may cost your organization around $200 per device, depending on the number of add-on services you choose. A name-brand system will cost between $400 and $600 per device. A fully equipped, top-of-the-line name-brand system might cost up to $1,000 per phone. What is a good office phone?The best business office phone overall is the Cisco 7841. But we also like the premium Alcatel-Lucent 8068s BT, the affordable Grandstream GXP 1630, and more. |