Effective communication between nurses and doctors: barriers as perceived by nurses

Authors

• Annamma Kunjukunju School of Nursing, KPJ Healthcare University College, Malaysia
• Aini Ahmad School of Nursing, KPJ Healthcare University College, Malaysia

DOI:

Abstract

Background: Hospital medicine is characterized as a multifaceted team-based activity with a necessity for a high level of accuracy, timely, and reliable communication. Effective communication among healthcare providers is the key to successful collaboration within the healthcare system. Effective communication can improve patient safety, job satisfaction, and reduce burn out syndrome among nurses.  The purpose of the study was to identify the factors contributing to the competency gap between and doctors in four private hospitals in Malaysia.

Method: The study used a descriptive qualitative design to elicit the experience of 15 doctors from three private hospitals. A semi-structured interview was conducted to collect the data. The data were analyzed using Colaizzi’s method for thematic data analysis.

Results: The findings of the study suggested three main categories as the factors contributing to the communication gap among nurses and doctors as perceived by specialist doctors. The three categories include nurses training attributes, graduate nurse attributes, and work environment attributes. The nurses training attributes include entry requirements for student’s recruitment into the nursing program, undergraduate training process, and assessment of student nurses. The graduate nurse’s attributes had nine elements. The elements include a post-registration thirst for knowledge, medical English knowledge, self-confidence, stress management skills, critical thinking, and clinical judgment skills, perceived power on the authority of doctors, passion to work, time management skills as well as stress and personal factors of nurses. The working environment attributes included workload of nurses, teamwork among nurses Preceptorship, and appreciation of nurses by the organization. The informants also suggested measures to overcome the competency gaps among nurses.

Conclusion: In conclusion, the nurse’s communication competency is a vital factor in determining patient safety and quality of care. The quality of nursing care has a significant impact on the image of any health care organization. Therefore, it is crucial to identify the factors contributing to poor communication among nurses and doctors and to initiate interventions to fill the communication gap.

Keywords:

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